Buffer

Live Answering Services Provide Personal Responses to Customer Questions and Requests

By on January 17, 2017

After hours telephone answering services

It is the difference between:
Getting the contract for laying the carpet in the new 20 unit apartment building that is going in just four miles from your house, and not even getting a chance to put in a bid.
It is the difference between:
Hiring the new college graduate who just completed degrees in both business and marketing for the job opening you have in your company’s front office, and not even getting to interview the best applicant.
It is the difference between:
Making a counter offer on the two story four bedroom house that is the best property that you and your wife have ever seen, and not even getting a chance to submit a second offer.
An Answering Service Can Make Sure You Never Miss the Important Calls
When was the last time that you had time to answer all of the calls that were important to you? The temptation to let an answering machine mechanically record your phone messages can be almost too much. Those inexpensive machines that you can purchase at any electronics store can record the messages from the calls that come in while you are unable to answer the phone yourself. They cannot, however, record any messages from the people who become impatient and never bother to leave a message.
Without a live answering service you risk missing important phone calls about possible job offers, responses from the best job applicants, and a chance to make an offer on the very best house. Instead of risking the chance of someone not taking the time to leave a message with a machine, perhaps it is a better decision to hire a live answering service.
Many people think of an answering service playing an important part in a doctor’s office or other kind of medical facility. The truth of the matter is, however, that a call answering service can benefit all kinds of businesses. Telephone answering services, in fact, can be beneficial to businesses of all kinds and all types. From contractors who lay carpets to small businesses that run their own marketing and advertising tasks to couples who are too busy to answer the phone calls about important things like making an offer on a house, a 24 hour answering service can be important.
Consider some of these facts about the importance of immediately taking the phone calls that you receive:

  • 91% of all U.S. citizens indicate that they have their mobile device within reach 24/7.
  • 89% of all people indicate that they will hang up on a business if they hear a voicemail instead of a real person.
  • 80% of consumers indicate that they prefer to contact customer service representatives over the phone.
  • 79% of consumers indicate that they prefer to interact with companies by phone instead of other options.
  • 75% of customers indicate that they would prefer the option to be called back rather than wait on the line.
  • 66% of consumers would be willing to spend more with a particular company after an excellent customer service experience. These consumers indicate that they would actually spend as much as 13% more.
  • Consumers indicate that the number one thing they are looking for when they call contact centers is to have their problems quickly resolved.
  • American brands are losing approximately $41 billion each year because of poor customer service.

Are you one of the people who can count on one hand the number of times that you have bothered to leave a message on a machine? Are you one of the people who would rather hang up and make 10 more phone calls until you find a real person to talk to instead of talking to a machine?
If you are like many of the people in America, an answering machine is not the solution to the problems or questions that you have when you make a phone call. You would not even mind having someone take a message and let you know that you will be called back. You simply do not want to have to leave a message with a machine.
The decision to hire an answering service is a decision to put the interest of your customers and clients first. Are you ready to make a change for the better? For more about this, go here.

About Business News

You must be logged in to post a comment Login

Leave a Reply