Distribution of products through logistics, supply chains, and transportation networks is vital to a company’s success. (Logically; if you can’t get your goods to customers, your business isn’t going to last very long). While many industries can relax safe and comfortable in their old habits and ways of doing things, logistics is considered, according to 65% of senior transportation-focused executives, to be in an era of “profound transformation.” If the world is shifting around you, you cannot be static or your company will collapse; you must change with it, and in the direction that it’s headed. Those changes are caused by these three major players.

 

• Shifting economic and industry fundamentals: Lower U.S. taxes (and other related reforms) are increasing demand. Combined with consumer confidence and a resurgence in manufacturing, the end result is more carrier and heavy haul vehicles that push warehousing and distribution companies to capacity. The shortage of drivers has an impact as well, so staying on top of industry shifts is key to maintaining your edge, especially considering the fact that around 80% of all U.S. exports to Canada are moved by truck.

 

• The rise of the “Amazon” effect: Amazon’s commitment to extremely fast delivery is altering people’s expectations, and radically so. Consumers now want deliveries at their door within a day or two, with plenty of notifications revealing where it is and what steps it has gone through. This demand forces businesses to build warehouses closer to customers, and simply build more of them to maintain their reach.

 

• Advances in technology: The driver shortage may have found a solution thanks to technology as groups like Tesla, Waymo, Starsky Robotics, and Embark have already begun testing long-haul robotic trucks. The aerial drone, which Amazon has been hinting at for years, could also have a huge impact in speeding up the logistics process. While we may be several years (even decades) out from either, it’s important to be aware of new developments.

Creating a reliable and popular product is hard enough, but when you take in distribution, storage, and the supply chain of your entire system, running a business can easily become overwhelming. As long as you’re able to keep an eye on this rapidly transforming industry and prepare for whatever may be coming down the pike.

Lying on your resume is one of the worst things you can do when you want to change jobs. It’s even worse if you’re applying for environmental director jobs without the proper experience. If you’re looking to progress in your environmental safety jobs naturally, you need to ditch the lies and avoid padding your resume.

Here are some real ways to improve your resume without the extra bells and whistles.

Make it look good

Ask yourself this: if you saw your resume at face-value, would you hire this person.

If you saw the comic sans font, odds are the answer is probably no. Look at some examples of successful resume templates online and try to mimic their formatting. Before your potential employer even reads your name, the first thing they will see is the layout of your resume and its general readability. Clean it up, be consistent in your format, and use white space to your advantage.

Volunteer

This has been said time and time again: volunteering in your career field is essential to moving up in the job or finding a new one. Not only does volunteering show you love what you do, but it also gives you the opportunity to flex your leadership skills, enhance your problem-solving skills, and learn a few new things along the way.

Highlight your achievements

If you’re one of the many who shies away from talking about their successes, tuck that insecurity in your back pocket. When you’re writing a resume, it’s all about you. No potential EHS director wants to see 300 resumes with the same basic components.

Utilize your strengths and past successes to your advantage. This is where you’re going to want to list volunteer opportunities, awards, and certifications. If you’ve achieved something great in your entry-level occupational health and safety jobs, prove to your employer you deserve to become an environmental specialist or an environmental manager through your hard work and dedication in your old safety jobs.

If you’ve got the drive to stop the “Fatal Four” — falls, caught-betweens, electrocutions, and object strikes — from wreaking havoc in a workplace, you deserve to climb the corporate ladder. Unfortunately, you won’t be able to do this with a lackluster resume. Follow these tips for when you want to change environmental safety jobs and visit us today for new postings every day.

Companies across the United States lose more than $62 billion annually due to poor customer service.

If you aren’t focusing on improving your company’s customer service, you could be in for a rough time down the line. From having a friendly staff member handle company calls to constructing a soundproof office booth, there are plenty of things you can do to inspire stronger customer service throughout your business.

Here are some great ways for improving your organization’s customer service:

• Utilize soundproof phone booth for office space — A soundproof office booth is a must-have for organizations where customer service is a problem. If your call service employees do not have a quiet and comfortable place to conduct phone calls, they aren’t going to have a very productive call. Since 33% of Americans say they’ll consider switching companies after just a single instance of poor customer service — a soundproof phone booth for office space is the quiet and productive area that your employees need. Contact a professional for office phone booth design ideas.

 

• Focus on clear communication — Make sure you are conveying to both your customers and your staff members exactly what you mean and how you feel during each interaction. Even if any confusion is entirely on the customer’s end, it’s still your responsibility to make sure that you’re effectively communicating every aspect of the interaction.

 

• Hire hardworking and positive employees — You can have the best product in the world, but if your employees aren’t helpful and aware of how to remain friendly and engaging, your company is going to struggle. Make sure you are hiring friendly employees and teaching them all the necessary skills in order for them to thrive at customer service and every other aspect of your job.

Don’t let your company fall behind because you aren’t focusing on improving your customer service strategy. If you want to learn more about how a quality soundproof phone booth for office can improve customer service in your organization, or if you are hoping to build a phone booth at some point this year, give us a call today.

In the hospitality industry, encouraging guests to come back time after time can be a challenge. Whether you run a hotel chain or a quaint, boutique hotel, client loyalty is likely one of your main priorities. Since hotels now have to compete not only with each other but also with platforms like Airbnb, you can’t afford to provide a subpar experience. More than that, the guest experience needs to be so stellar that they choose to return for repeat stays. How can you accomplish this? Below, you’ll find just a few tips.

1. Prioritize Personal Touches: Making guests feel special and unique can go a long way — especially when you have numerous others staying with you. Consider the fact that 74% of travelers plan to return to a destination they’ve previously visited. If you want guests to return to your hotel, you need to go the extra mile. Fortunately, it’s become even easier to keep track of your guests’ information and preferences, thanks to advancements in technology. By storing and keeping that data in mind, you can provide a guest’s favorite suite, automatically make dinner reservations for them, or give them their favorite amenities right away. It might not seem like this could do much, but your guests will be flattered that you remembered — and it’ll show just how far you’ll go to make sure they’re comfortable and satisfied during their stay. Great customer service still matters a lot, so don’t underestimate what these little touches can do.
2. Utilize Hotel Technology: In the digital age, there are countless ways you can use technology to improve your client loyalty and the overall guest experience. Hotel front desk software can allow you to streamline the booking process, as well as the process of checking in and checking out guests. You can also explore keyless entry, self check-in, mobile apps, social media engagement, energy-efficient initiatives, and other tech-related improvements. By ensuring your website is easy to use and that every aspect of a guest’s stay with you is simple and convenient, you’ll show that you truly care about providing a superior experience. This, along with your ability to implement high-tech changes, shows guests that you truly care and that you’re willing to go above and beyond.
3. Provide Customer Incentives: Blind brand loyalty is hard to come by these days. More than likely, you’ll need to show customers how you can make their choice in hotel worthwhile. One way to do this is through incentives. Many hotels develop loyalty programs that may offer discounts, meals, or even free stays. You might also offer complimentary meals, day trips, flexible check-in times, or offers on future bookings to encourage customers to make their next reservation before they even leave the property. Don’t be afraid to send a survey out to customers to determine what kinds of incentives would interest them most or to provide feedback about their stay. You can always offer a discount just for taking the survey!

Keep in mind that marketing to new guests is much more difficult (and much more expensive) than maintaining a great relationship with an existing guest. By making an investment in client loyalty, you’re actually making an investment in your business as a whole. To learn more about how our software systems can help improve guest loyalty, please contact us today.

economic news this week in usa