Category: Call centers maryland

How answering services can help your business

Businesses need phones and communication in this day and age in order to stay connected to the rest of the world and drum up potential business with customers. But this can be a challenge if you are calling a business and only receiving voice mail, for instance did you know eighty percent of people will hang up the phone on a business if they hear a voicemail? We will be discussing why there can be benefits to having a 24 hour message center and answering services for your business.

Having somebody on the other end of a phone call is important.
Did you know that eighty percent of consumers prefer to talk with a customer service representative over the phone rather than a recorded message? Most people feel that they have a connection to a business if they are actually able to talk with somebody on the phone rather than an automated message. This is very important if you are running a business which heavily relies on phones and why answering services for your business may be a ver